Technical Operations Assistant

Highly Competitive
  1. Permanent
  2. Good Pharmacovigilance Practice (GVP)
  3. United Kingdom
Posting date: 19 Jul 2019

A leading pharmaceutical company is advertising a vacancy for a Technical Operations Assistant with their office in the UK. The organisation focuses on the innovative application of science and medicine to help people with serious medical conditions, charting new paths to life-transforming treatments that reflect ongoing investments in research and development. Based in Central London, this position is an exciting opportunity to work with an internationally renowned company and bolster a career in the pharmaceutical field.

Job Responsibilities:

  • Responsible for document management system (MyQUMAS) & Learning Management Systems (LMS)/Talent Suite
  • Administrator duties
  • Document Generation, Management & Archiving within the systems
  • Responsible for liaising with Global Net Dimensions team
  • Responsible for liaising with US team on MyQUMAS & LMS upgrades
  • Responsible for liaison with Global MyQUMAS & LMS Teams (Working Groups)
  • User maintenance i.e. adding/removing users within the systems
  • Responsible for coordination of the Training Matrix
  • Report creation/generation from MyQUMAS/Talent Suite
  • Maintenance of GxP Training Spreadsheet (GMP, GPvP, GDP).
  • Curricula Code Group updates/administration.
  • Organisation of group training for the SPE Quality team.
  • Management of classroom attendance lists/records for all group training within SPE (liaising with HR regarding new starters/leavers).
  • Monitoring the QA Inbox and tracking & reconciliation of incoming Product Quality Complaints (PQCs)/Customer Communications.
  • Back office support in connection with audits/inspections of SPE by third parties/regulatory authorities.
  • Tracking and follow-up of audit/inspection CAPA plans and actions.
  • Bona Fide checking & approval.
  • To administer invoices as required in a timely fashion.
  • Purchase Requisition Form (PRF)/Purchase Order (PO) creation & sign of.
  • Supporting the Senior Manager, Pharmacovigilance Europe in the administration of PV Training:
  • Updating delegate information
  • Certificate distribution
  • Monthly AE reconciliation with Partners/Market Research Companies/Investigator Study Sites/Named-Patient Supply Programmes.
  • To administer invoices as required in a timely fashion.
  • Purchase Requisition Form (PRF)/Purchase Order (PO) creation & sign off.
  • Administrative Support
  • To provide administrative and project support to the Director, Technical Operations and Team.
  • To be pro-active in anticipating administrative needs and to proactively suggest approaches and solutions. To contribute new ideas that help drive efficiency, integration and/or evolution of the Company's administration.
  • To interact with senior executives and external contacts with a high degree of professionalism in performance of this role, treating confidential and commercially sensitive information appropriately.
  • To arrange meetings and handle meeting material preparation and logistics. To minute meeting as required.
  • To manage the Technical Operations teams calendars in an up to date and accurate manner, handling administrative aspects of associated meetings efficiently including applicable meeting room, hotels and/or restaurant bookings.
  • To prepare presentation materials, correspondence and other business documents to agreed schedules having gathered appropriate information.
  • To make effective use of office software (including word processing, presentation and spreadsheet applications) as well as other software systems to support senior executives.
  • To arrange travel and accommodation as required for members of the Technical Operations function.
  • To deal with telephone enquiries in a prompt, efficient and courteous manner. To notify recipients of any messages in an accurate and timely manner.
  • To manage ad-hoc projects as required by the Technical Operations Director.
  • Provide support for other Assistants during busy periods to ensure the high volume of work is completed, including cover reception and holiday cover.
  • Ensures compliance with the General Data Protection regulation (EU 2016/679 (GDPR)) in relation to processing of Personal Data at all times within the responsibilities of this role.

Skills and Requirements:

  • Demonstrable multitasking, project management, and execution skills.
  • Good interpersonal skills, including communication, presentation, persuasion, and influence.
  • Good organisational skills, including efficiency, punctuality, and collaboration in a team environment.
  • Proficiency with computer skills, such as MS Office.

To Apply:

Please click on the Apply button. Please include a short note outlining why you are interested in the role and why you think you are suitable.

In case you have difficulty in applying or if you have any questions, please contact Flora Hickish at +44 2038660228 or upload your CV on our website -

A full job description is available on request.

Proclinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies.