Regional Complaints Coordinator, EMEA

Highly Competitive
  1. Permanent
  2. Good Clinical Practice (GCP)
Posting date: 28 Feb 2019

ProClinical is advertising a vacancy for a Regional Complaints Coordinator, EMEA with a leading essential technology company that prides itself on its impact in the fast-moving healthcare industry. This organisation, which balances the excitement of a start-up with the stability of an organisation grounded in its roots, is seeking for an experienced applicant to join their team in Switzerland.

Job Responsibilities:

  • Supporting complaint signal detection, trending, and post market quality surveillance.
  • E the adequacy of the documentation of the post market surveillance activities in terms of regulatory compliance and technical/statistical soundness.
  • Presenting results, facilitating discussions during data review meetings, and proposing escalations, corrective, and preventative actions as required.
  • Handling/investigating reported product complaints, malfunctions, and adverse patient events.
  • Following and develop procedures and processes to investigate and analysing post market data to resolve significant issues.
  • Determining and implementing data driven solutions for monitoring customer and product quality issues through the application of statistical software and data analysis.

Skills and Requirements:

  • A minimum of a Bachelor of Science degree in a technical field (for example, Data Science, Biostatistics, Epidemiology, Public Health, Quality Engineering, Biomedical Engineering, Computer Science, Biology, etc.) or a related field is preferred.
  • 4+ years of experience in a post market surveillance (PMS) role.
  • 2+ years of experience handling customer complaints and/or adverse patient events.
  • Demonstrable experience leading projects to improve and develop the sensitivity and specificity of surveillance processes for medical device performance.
  • Highly competent with statistical analysis of data.
  • Experience with software such as Advanced Excel techniques, Python and/or R.
  • Experience with verification and validation activities of post market surveillance reports and data script outputs.
  • Demonstrated experience managing customer complaints and/or adverse patient events including developing and implementing investigation strategies.
  • Fluency in written English, with proficiency in German preferred.
  • Demonstrable multitasking, project management, and execution skills.
  • Good interpersonal skills, including communication, presentation, persuasion, and influence.
  • Good organisational skills, including efficiency, punctuality, and collaboration in a team environment.
  • Prepared to work hard to meet ambitious deadlines and exceed clients' expectations
  • Proficiency in MS Office.

To Apply:

Please click on the Apply button. Please include a short note outlining why you are interested in the role and why you think you are suitable.

In case you have difficulty in applying or if you have any questions, please contact Harry Williams at +44 203 800 1292 or upload your CV on our website -

A full job description is available on request.

ProClinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies.