Field Service Engineer II

Highly Competitive
  1. Permanent
  2. Project Engineering
  3. Germany
Frankfurt am Main, Hessen
Posting date: 25 Apr 2019

An orthopaedic and plastic surgery device distributor is partnering with ProClinical to seek applicants for a Field Service Engineer II vacancy. With a strong emphasis on surgical training and education, the company's representatives and surgeon consultants have created a network that provides practitioners easy and frequent exposure to market leading devices and techniques. This is an exciting opportunity to join the company's team in Germany.

Job Responsibilities:

  • Analyze customer's requirements to ensure effective system installation by providing Pre site Planning and Installation Coordination with the customer.
  • Ability to autonomously manage and schedule both planned and unplanned appointments with Customers to ensure maximum system reliability, functionality and that Uptime Guarantees are achieved. Assess and determine follow up visits to ensure maximum system reliability.
  • Use discretion and independent judgment when assessing the functionality and providing repair and replacement services for company products.
  • Use discretion and independent judgment when assessing customer-training needs with respect to technical training in an Operating Room environment, and provide both technical training and/or technical support as required.
  • Independently manage all administrative duties of role that includes but are not limited to: Spare Parts Inventory, Returned Material Authorizations, Calibrated Equipment, Training Documentation, Preventative Maintenance Scheduling, Service Contracts Billings, System Configurations, and data in Call Escalation database.
  • Support Sales Training and Marketing events by analyzing potential technical service and support issues and develop strategies to resolve them.

Skills and Requirements:

  • College degree in applied science or engineering preferred; or equivalent training/experience which may include extensive course work or study in the field of engineering or applied science
  • 3-7 years of experience as a Field Service Engineer required, experience with medical devices preferred
  • Strong written and oral communication skills
  • Good interpersonal skills
  • Good administrative and record keeping skills
  • Good knowledge of Operating Room protocol
  • Track record of solid customer relationships with Surgeons and Hospital staff
  • Proven ability to independently troubleshoot complex electro-mechanical systems
  • An ability to travel up to 25%, dependent upon account distribution
  • Demonstrable multitasking, project management, and execution skills.
  • Good interpersonal skills, including communication, presentation, persuasion, and influence.
  • Good organisational skills, including efficiency, punctuality, and collaboration in a team environment.
  • Proficiency with computer skills, such as MS Office.

Please click on the Apply button. Please include a short note outlining why you are interested in the role and why you think you are suitable.

In case you have difficulty in applying or if you have any questions, please contact Katrin Hirschberger at +44 203 854 1141 or upload your CV on our website -

A full job description is available on request.

ProClinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies.