Similar posts
Customer Service Exec
This vacancy has now expired. Please see similar roles below...
An internationally renowned pharmaceutical company is currently recruiting a Customer Service Executive to their office in Maidenhead. This top 10 pharma company works across multiple sectors, including medical devices, pharmaceutical research, and consumer health. The vacancy offers an exciting opportunity to work with a company with over 100,000 professionals around the globe.
Job Responsibilities:
- Ensuring orders are processed promptly, accurately, and to deadlines.
- Minimising claims due to order processing errors.
- Providing good quality information to customers and the Sales team on product shortages, re-supply date and reason for supply issue.
- Escalating to the appropriate team where orders are being shorted when stock is available e.g. allocation out of date, product master data issue.
- Ensuring good communication with the warehouse on order status/any spikes in workload etc to minimize disruption.
- Managing customer complaints & queries promptly and effectively and entering them into SAP CRM system.
- Reviewing monthly reports to identify opportunities to reduce claims.
- Daily reason coding of order shortages to allow service level management reporting
- Tracking and clear reporting of specified Customer service levels
Skills and Requirements:
- Experience in a similar or comparable role desirable.
- Demonstrable multitasking, project management, and execution skills.
- Good interpersonal skills, including communication, presentation, persuasion, and influence.
- Good organisational skills, including efficiency, punctuality, and collaboration in a team environment.
- Proficiency with computer skills, such as MS Office.
To Apply:
Please click on the Apply button. Please include a short note outlining why you are interested in the role and why you think you are suitable.
In case you have difficulty in applying or if you have any questions, please contact Ronni Hartgen at +44 2038000814 or upload your CV on our website - www.Proclinical.com.
A full job description is available on request.
Proclinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies.
#LI-RH2
#Commercial
Related jobs
Highly Competitive
Oklahoma City, USA
Looking to escape your long commute to work? Unlock your new remote working position with this exciting role within a pharmacy.
Highly Competitive
Cambridge, USA
Work from anywhere and drive results within quality assurance! Enjoy the freedom of remote work while making a global impact.
Highly Competitive
Clayton, USA
Proclinical is seeking a QC Laboratory Support Technician to join a dynamic team in Clayton, NC.
Highly Competitive
Basking Ridge, USA
Proclinical is seeking a Clinical Study Specialist for a hybrid role based in the US.
US$45 - US$57 per hour
Basking Ridge, USA
Are you a dedicated individual looking to put your expertise to work in a more flexible hybrid working position?
Highly Competitive
Basel, Schweiz
Are you looking to make an impact with your innovation? We are working with a well-established pharmaceutical company to recruit for a dedicated Associate Director!
Highly Competitive
Tokyo, Japan
Looking to escape your long commute to work? Unlock your new remote working position with this exciting role!
Highly Competitive
Thüringen, Germany
Proclinical betreut derzeit eine spannende Gelegenheit bei einem etablierten Pharma-Unternehmen in Thüringen
Highly Competitive
Cambridge, USA
Proclinical is seeking a Senior Director of Medical Writing to oversee and lead clinical and regulatory medical writing initiatives at our client's Cambridge, MA facility.
Highly Competitive
Berne, Switzerland
Proclinical hat sich mit einem führenden Schweizer IT-Beratungsunternehmen zusammengeschlossen.