Service Manager DACH

Proclinical is seeking a Service Manager DACH to oversee the service department and manage daily operations to meet customer demands. This role involves working closely with direct market teams to streamline service requests and ensure high-quality customer interactions.

Please note that to be considered for this role you must have the right to work in this location or hold an EU passport.

Responsibilities:

• Lead and mentor a team of field service engineers and administrative staff.
• Optimize scheduling for field service engineers to ensure timely responses.
• Ensure engineers are well-trained across the company's product portfolio.
• Manage the complete lifecycle of service items, including order processing and documentation.
• Facilitate communication between customers, call centers, distributors, and internal departments.
• Report system failures for quality assurance.
• Oversee contract processes and renewals for direct customers.
• Collaborate with the sales team to align on delivery and installation schedules.
• Manage local inventory in accordance with company policies.
• Support events and meetings as needed.
• Maintain accurate customer records and provide general business support.

Key Skills and Requirements:

• Proficiency in managing diverse tasks efficiently.
• Understanding of internal systems and IT infrastructure.
• Strong organizational and time management skills.
• Experience in large or complex business environments.
• Familiarity with SAP and Salesforce systems.
• Excellent interpersonal and communication skills.
• Ability to build strong relationships with stakeholders.
• Proficient in Microsoft Office Suite.
• Willingness to travel.
• Fluent in English.
  

If you are having difficulty in applying or if you have any questions, please contact Indre Stankeviciute on i.stankeviciute@proclinical.com.

Apply Now:

If you are interested in learning more or applying to this exciting opportunity, please complete the form below and attach a copy of your CV. Alternatively, for further details or to talk directly to a life sciences recruitment specialist, please request a call back at the top of this page.

Proclinical is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. Proclinical is acting as an Employment Agency in relation to this vacancy.