Similar posts
Senior Customer Success Manager
This vacancy has now expired. Please see similar roles below...
A leading pharmaceutical company is currently seeking a Senior Customer Success Manager based in Germany. The Strategic Accounts team will ensure that our top customers have positive, differentiated experiences across all of our products and services, resulting in increased customer retention, upsell opportunities and partnership as a preferred vendor. This is an exciting opportunity to work with a historic organisation with over a century of experience.
Job Responsibilities:
- Onboarding, enabling, and teaching our Strategic account users and buying influencers how to realize the full value of our solutions.
- Retaining existing Strategic clients by delivering a superior experience through a clear understanding of their needs.
- Growing the customer asset through a superior customer experience, resulting in higher retention rates and more upsell opportunities.
- Influencing and coordinating internal cross-functional resources (Sales Operations, Legal, Product, Marketing, etc.) to ensure that customers receive full value from the solutions they purchase.
- Training users on how to effectively use and maximize value received from products.
- Managing a book of existing business to ensure customers continue to buy products and solutions.
- Monitoring customer usage and taking action on risks to customer loyalty and retention.
- Collaborating with the Strategic Account Manager to identify upsell and cross sell opportunities for revenue expansion, referring them to the Strategic Account Manager for action.
- Identifying and communicating value stories to users, influencers, and buyers.
- Coordinating with other sales and customer success personnel in other global regions for on-boarding, renewal efforts, and customer support issues.
- Managing escalated customer issues to bring to satisfactory resolution for the client.
- Expanding the company's influence within the Strategic account by identifying key personas, cultivating relationships and proving value.
- Referring cross-sell and upsell opportunities to the Strategic Account Manager.
- Working in unison with Strategic Account Manager to ensure X is designated as a preferred or strategic vendor/partner of the highest quality and value.
- Improving customer satisfaction and Net Promoter Score measurements.
- Promoting and making the Brand relevant the Brand as a customer advocate, whose primary goal is to support client innovation and growth through their use of products and services.
Skills and Requirements:
- Bachelor's Degree in Chemistry related fields, business, communications, or rich history with chemical applications.
- 6 or more years of account management or customer success in delivering a consistent experience for complex, multi-national customers.
- Proven ability to increase bookings and annual contract value in portfolio of strategic accounts.
- Experience with science related solutions and/or information/intellectual property.
- Strong capacity to communicate with users of scientific data, their management and executives and drive alignment on common objectives.
- Ability to communicate and answer questions about product content and relevant chemical information; experience with chemical information products and services preferred.
- Strong capacity to articulate industry-specific value proposition to address customer pain points.
- Experience leveraging LinkedIn and other prospecting tools.
- Demonstrated experience with virtual selling tools such as GoToMeeting, Web-Ex and other comparable tools.
- Strong working knowledge of products.
- 3 or more years' experience with CRM software.
- Demonstrable multitasking, project management, and execution skills.
- Good interpersonal skills, including communication, presentation, persuasion, and influence.
- Good organisational skills, including efficiency, punctuality, and collaboration in a team environment.
- Proficiency with computer skills, such as MS Office.
To Apply:
Please click on the Apply button. Please include a short note outlining why you are interested in the role and why you think you are suitable.
In case you have difficulty in applying or if you have any questions, please contact Flora Hickish at +44 2038660228 or upload your CV on our website - www.Proclinical.com.
A full job description is available on request.
Proclinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies.
#LI-FH1
#Commercial
Related jobs
Highly Competitive
Clayton, USA
Proclinical is seeking a QC Laboratory Support Technician to join a dynamic team in Clayton, NC.
Highly Competitive
Basking Ridge, USA
Proclinical is seeking a Clinical Study Specialist for a hybrid role based in the US.
US$45 - US$57 per hour
Basking Ridge, USA
Are you a dedicated individual looking to put your expertise to work in a more flexible hybrid working position?
Highly Competitive
Basel, Schweiz
Are you looking to make an impact with your innovation? We are working with a well-established pharmaceutical company to recruit for a dedicated Associate Director!
Highly Competitive
Tokyo, Japan
Looking to escape your long commute to work? Unlock your new remote working position with this exciting role!
Highly Competitive
Thüringen, Germany
Proclinical betreut derzeit eine spannende Gelegenheit bei einem etablierten Pharma-Unternehmen in Thüringen
Highly Competitive
Cambridge, USA
Proclinical is seeking a Senior Director of Medical Writing to oversee and lead clinical and regulatory medical writing initiatives at our client's Cambridge, MA facility.
Highly Competitive
Berne, Switzerland
Proclinical hat sich mit einem führenden Schweizer IT-Beratungsunternehmen zusammengeschlossen.
US$205000 - US$214000 per annum
Washington Grove, USA
Ready to shape the future of clinical statistics? Step into a pivotal leadership role as Director of Biostatistics with one of our forward-thinking clients.
Highly Competitive
Basel, Schweiz
Ready to lead the analysis of drug products? Join our client at the forefront of pharmaceutical innovation and make a difference!