Senior Customer Service Engineer

A great job has arisen for an experienced Senior Customer Service Engineer to join a large pharmaceutical company in Hong Kong.

Job Responsibilities

• Perform installations, start-ups, maintenance, repairs and updates of all products within his/her area of expertise and assisting with other products under supervision.
• Communicating and accept all operative advices from the Uptime Service Center. Support the service process and ensure optimal performance in all process activities related to within his/her area of responsibility.
• Escalate incidents directly to the "Regional Support Center" (RSC) according to the defined parameters.
• Ensure the proper use of tool & test equipment and report the usage on any related service report.
• Comply with national and local regulations and safety standards, as well as technical and operational guidelines.
• Maintain highest customer satisfaction, within the framework of the healthcare Customer Services.

Skills and Requirements

• Degree or Higher Diploma holder in Electrical/ Electronic Engineering or Science related discipline
• 2 years relevant working experience. Macau ID
• Strong interpersonal and communication skills
• Well-versed in all MS Office applications such as Word, Excel, PowerPoint, etc

To Apply

Please click on the Apply button.

In case you have difficulty in applying or if you have any questions, please contact Mandy Fang on m.fang@proclinical.com.sg or upload your CV on our website - www.proclinical.com/send-cv

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