Senior Customer Service Engineer
A great job has arisen for an experienced Senior Customer Service Engineer to join a large pharmaceutical company in Hong Kong.
- Perform installations, start-ups, maintenance, repairs and updates of all products within his/her area of expertise and assisting with other products under supervision.
- Communicating and accept all operative advices from the Uptime Service Center. Support the service process and ensure optimal performance in all process activities related to within his/her area of responsibility.
- Escalate incidents directly to the "Regional Support Center" (RSC) according to the defined parameters.
- Ensure the proper use of tool & test equipment and report the usage on any related service report.
- Comply with national and local regulations and safety standards, as well as technical and operational guidelines.
- Maintain highest customer satisfaction, within the framework of the healthcare Customer Services.
Skills and Requirements
- Degree or Higher Diploma holder in Electrical/ Electronic Engineering or Science related discipline
- 2 years relevant working experience. Macau ID
- Strong interpersonal and communication skills
- Well-versed in all MS Office applications such as Word, Excel, PowerPoint, etc
Please click on the Apply button.