Senior Customer Service Engineer

Highly Competitive
  1. Permanent
  2. Manufacturing
  3. Hong Kong
Hong Kong
Posting date: 11 Aug 2020

A great job has arisen for an experienced Senior Customer Service Engineer to join a large pharmaceutical company in Hong Kong.

Job Responsibilities

  • Perform installations, start-ups, maintenance, repairs and updates of all products within his/her area of expertise and assisting with other products under supervision.
  • Communicating and accept all operative advices from the Uptime Service Center. Support the service process and ensure optimal performance in all process activities related to within his/her area of responsibility.
  • Escalate incidents directly to the "Regional Support Center" (RSC) according to the defined parameters.
  • Ensure the proper use of tool & test equipment and report the usage on any related service report.
  • Comply with national and local regulations and safety standards, as well as technical and operational guidelines.
  • Maintain highest customer satisfaction, within the framework of the healthcare Customer Services.

Skills and Requirements

  • Degree or Higher Diploma holder in Electrical/ Electronic Engineering or Science related discipline
  • 2 years relevant working experience. Macau ID
  • Strong interpersonal and communication skills
  • Well-versed in all MS Office applications such as Word, Excel, PowerPoint, etc

To Apply

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In case you have difficulty in applying or if you have any questions, please contact Mandy Fang on or upload your CV on our website -