Medical Information Associate

Highly Competitive
Posting date: 06 Dec 2018
This vacancy has now expired

One of the biggest pharmaceutical companies in the world is seeking a Medical Information Associate to join their team in Surrey, UK on a contract basis.

Job Role:

  • The Medical Information Associate (MIA) provides technical and medical information with high degree of quality customer service in the local language.
  • In addition the MIA will be responsible for researching and preparing responsed for medical inquiries in English.

Job Responsibilities:

  • Frontline Medical Information Request Management
  • Research and respond to inquiries received via phone, email, internet or mail within the required timelines and standards.
  • Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/ Work Instruction (WI), and regulatory guidelines.
  • Identify and record, or triage to responsible designee, adverse events and product quality complaints as well as process fulfillment.
  • Provide response in customers local language using approved resources in English.
  • Secondline Medical Information Content Management
  • Exhibit broad knowledge of assigned therapeutic area and a solid understanding of pertinent disease state(s).
  • Handle escalated MI inquiries from various sources.
  • Create and maintain MI documents by ensuring that responses ae medically and scientifically accurate, balanced, and meet customers needs.
  • Ensure the alignment of response documents to global/regional/local labeling and licensing for all the appropriate countries.
  • Maintain compliance with corporate and departmental trainings, SOPs and WIs.

Education, Skills and Experience:

  • Degree in a life science/healthcare field required
  • Pharmacy Degree preferred
  • 1-2 years of medical information or relevant work experience
  • Customer Service experience
  • Understanding of the regulatory and compliance issues relating to the medical function
  • Strong oral and written communication skills
  • Spanish Speaking and Portuguese highly desirable

To Apply:

Please click on the Apply button. Please include a short note outlining why you are interested in the role and why you think you are suitable.
In case you have difficulty in applying or if you have any questions, please call Andrea on +44 203 854 0675 or upload your CV on our website -
A full job description is available on request.
ProClinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies.