CUSTOMER SERVICE COORDINATOR - Dallas

Proclinical is seeking a Customer Service Coordinator for a leading medical device company located in Dallas, TX.

Must be eligible to work or be a citizen in the US.

Job Responsibility:

• Taking calls from existing and new customers to provide a helpful, professional services
• Responding to internal stakeholder enquiries
• Reviewing, updating, and processing all customer orders within set timeframes
• Managing parts ships by transaction numbers, tracking processes
• Ensuring stock is kept tidy and stored in correct place
• Updating CRM database
• Providing accurate information regarding products, stock availability, shipping issues and order enquiries
• Monitoring product return tracking and identify any high return items and faulty items
• Coordinating repairs for faulty store items and customer returns

Skills and Requirements:

• 1-3 years of experience in a similar role
• Strong problem-solving abilities, attention to detail and reliability
• Strong IT skills with an analytical mind
• Strong can-do attitude
• Excellent communication skills, written and spoken
• Knowledgeable regarding the process of interacting with customers to provide positive experience and issue resolution

If you are having difficulty in applying or if you have any questions, please contact Josh Cervantes at (+1) 213-784-8361 or j.cervantes@proclinical.com.

Proclinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology, and medical device companies.

Proclinical Staffing is an equal opportunity employer.

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