Step into a pivotal role at a global CMO and help shape the future of healthcare manufacturing.
Proclinical is seeking an HR Services Advisor to provide exceptional customer service and support across a range of HR processes. In this role, you will act as the primary point of contact for HR-related queries, ensuring a seamless experience for employees and stakeholders. This position requires fluency in both German and English and a proactive approach to problem-solving within a multicultural environment.
Please note that to be considered for this role you must have the right to work in this location or hold an EU passport.
Responsibilities:
- Serve as the main contact for HR service-related inquiries, managing requests from initiation to resolution.
- Deliver outstanding customer service by resolving queries efficiently and striving to exceed expectations.
- Maintain a strong understanding of business operations, organizational structure, and key contacts.
- Provide support for HR calendar events, such as performance reviews, salary adjustments, and bonus processes.
- Utilize multiple HR and payroll systems to address and resolve employee queries.
- Gather and share customer feedback to suggest improvements in HR processes and technology solutions.
- Monitor key HR service metrics and ensure adherence to service level agreements (SLAs).
- Initiate and manage changes in Workday as per defined processes.
- Offer proactive guidance to HR Business Partners (HRBPs) and line managers on HR processes.
- Contribute to local HR projects and initiatives with measurable impact.
- Act as a subject matter expert for HR case management tools and promote their effective use.
- Maintain up-to-date knowledge of HR policies, procedures, and best practices.
- Collaborate on ad-hoc projects and perform additional duties as required.
Key Skills and Requirements:
- Educational background in HR (e.g., Personalfachfrau/-mann certification or a degree in Business Administration).
- Strong organizational skills with a detail-oriented and proactive working style.
- Ability to work effectively in a multicultural environment and adapt to different cultural contexts.
- Experience in HR administration or shared services, with a focus on customer service.
- Proficiency in German and business-level English.
- Familiarity with HR systems such as Workday and payroll platforms is a plus.
If you are having difficulty in applying or if you have any questions, please contact Ashley Bennett at a.bennett@proclinical.com.
If you are interested in applying to this exciting opportunity, then please click 'Apply' or to speak to one of our specialists please request a call back at the top of this page.
Proclinical is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. Proclinical is acting as an Employment Agency in relation to this vacancy.
By submitting this application, you confirm that you've read and understood our privacy policy, which informs you how we process and safeguard your data - https://www.proclinical.com/privacy-policy.
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