Make an impact in a specialist healthcare market
Our client is seeking a Customer Engagement Manager to support the launch of an innovative therapy within a specialist healthcare area. This field-based role combines account management, stakeholder engagement, and healthcare network development, working closely with healthcare professionals to drive product adoption and enhance patient care.
Responsibilities:
Stakeholder & Account Management
- Develop and maintain strong professional relationships with healthcare experts and multidisciplinary care teams across specialist treatment centres.
- Map, engage, and influence key stakeholders involved in the patient journey, including hospitals, specialist physicians, nursing teams, healthcare networks, advocacy groups, and regional healthcare leaders.
- Gain a strong understanding of local referral pathways, treatment frameworks, and account dynamics to support effective engagement.
Product & Market Engagement
- Partner with internal commercial and marketing teams to implement customer-focused engagement strategies.
- Deliver accurate, compliant, and evidence-based product information to healthcare professionals.
- Maintain an in-depth understanding of the therapy area, clinical evidence, treatment standards, and competitor landscape.
Territory Planning & Execution
- Create and implement customer engagement plans designed to support business objectives and sustainable market growth.
- Identify opportunities to expand account relationships and increase awareness within the territory.
- Coordinate educational activities, sponsorship opportunities, and scientific meetings that encourage knowledge sharing and professional collaboration.
Business Development & Customer Support
- Promote products responsibly and in line with industry regulations and company policies.
- Support healthcare professionals by providing relevant information regarding product benefits and appropriate use.
- Utilise multiple engagement channels, including face-to-face meetings, virtual interactions, webinars, email, and telephone communication.
Market Intelligence & Reporting
- Monitor industry developments, customer trends, and competitor activity within the assigned territory.
- Analyse market information and transform insights into actionable recommendations.
- Share relevant field intelligence with management and cross-functional teams to support strategic decision-making.
- Maintain accurate reporting and territory records.
Compliance
- Ensure all activities comply with applicable legal, ethical, regulatory, and company requirements.
- Demonstrate integrity and professionalism in all customer interactions and business activities.
Key Skills and Requirements:
- Degree in Life Sciences, Pharmacy, Biomedical Sciences, Business, or a related discipline.
- Pharmaceutical sales accreditation and/or relevant scientific qualification.
- Ability to confidently communicate scientific and clinical information to healthcare professionals.
- Strong relationship-building, networking, and stakeholder management skills.
- Commercially minded with a proactive and results-focused approach.
- Excellent planning, organisation, and territory management capabilities.
- High levels of accountability, professionalism, and ethical conduct.
- Strong analytical and problem-solving skills.
- Ability to work effectively within a changing and evolving healthcare environment.
- Fluent in German and English, both written and spoken.
- Willingness to travel extensively within the assigned territory, including occasional overnight stays.
- Residence within the territory is advantageous.
If you are having difficulty in applying or if you have any questions, please contact Niklas Kaminski at n.kaminski@proclinical.com.
Apply Now:
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