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First Name*

Last Name*

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Are you an employer or a jobseeker?*

Message

First Name*

Last Name*

Email*

Phone Number*

Country*

Are you an employer or a jobseeker?*

Message

First Name*

Last Name*

Email*

Phone Number*

Country*

Are you an employer or a jobseeker?*

Message

Job type: Permanent

Discipline: Sales

Location: Korea, Republic of

An exciting opportunity has arisen for a Customer Care Specialist to develop Customer Care at a pharma company in South Korea. Your role will enhance the customer experience across direct and distributor markets as the Director of Customer Care Operations.

Job Responsibilities

Fields customer inquiries leading up to and after order placement to provide a positive customer experience.
Answers all customer inquiries received by phone, email and chat in a timely and thorough manner.
Utilizes sales and manufacturing databases for all sales entities to provide informed order and shipment status updates.
Provides price quotes and/or account information upon request to ensure customers are able to make informed decisions regarding their purchase.
Reviews orders to screen for most common issues and clarifies any missing/unclear information.
Provides administrative support for sales team.
Resolves complaints by determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting resolution to the customer's satisfaction.
Be aware of the quality policy and contribute to achieving quality goals by following all related procedures and work instructions.
Maintains and further develops business partnerships with major customers, and when applicable with strategic problem solving.
Communicates with sales personnel on customer-related business.

Skills and Requirements

Minimum diploma in Biotechnology/Life Sciences.
Excellent computer skills that include Microsoft Office applications and proficiency in typing required.
Knowledge of customer service fundamentals.
Ability to manage multiple priorities and solve problems using critical thinking skills, with a sense of urgency.
Ability to approach a complex task or problem by breaking it down into its component parts and consider each part in detail.
Ability to adjust to change in quick paced environment.
Skill to deliver information effectively in a variety of settings including one-on-one, team setting, and presentations
Adaptability to accepting responsibility for the direction, control or planning of an activity.

To Apply

Proclinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies.

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