Technical Support Representative - Belgium

Join our client where engineering meets impact and take the next leap in your career with this Technical Support Representative position!

Location: Zaventem, Belgium

Languages Required: Spanish, French OR Italian

Proclinical is working alongside a global healthcare technology organisation who are committed to improving patient outcomes through innovative diagnostic and medical solutions. We are recruiting for a Technical Support Representative, you will play a key role in supporting healthcare professionals and customers by providing high-quality technical and application assistance.

You will serve as the first point of contact for customers, delivering professional and empathetic support via phone and email. You will troubleshoot technical and application-related issues, take ownership of customer cases, and collaborate with internal specialists when additional expertise is required.

Key Responsibilities

• Respond to inbound customer calls and emails regarding diagnostic or medical equipment.
• Gather relevant information and apply structured troubleshooting techniques to identify and resolve issues.
• Deliver excellent customer support for both technical and application-related enquiries.
• Use CRM, ticketing, and telephony systems to log, track, and manage customer cases.
• Collaborate closely with colleagues and technical specialists in a cross-functional team environment.
• Escalate complex issues appropriately while maintaining ownership and clear communication with customers.

Knowledge, Skills & Experience

• Fluent Spanish, French OR Italian, and English (spoken and written) are essential.
• Additional European language skills are advantageous.
• Previous experience in customer service, helpdesk, technical support, or a similar customer-facing role is preferred.
• Basic understanding of technical products, equipment, or systems.
• Strong problem-solving and troubleshooting abilities.
• Excellent verbal and written communication skills with a professional, customer-focused manner.
  

If you are having difficulty in applying or if you have any questions, please contact Tom Stables at t.stables@proclinical.com.

If you are interested in applying to this exciting opportunity, then please click 'Apply' or to speak to one of our specialists please request a call back at the top of this page.

Proclinical is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. Proclinical is acting as an Employment Agency in relation to this vacancy.

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