Service Team Coordinator job in Frankfurt am Main (60488), Germany

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First Name*

Last Name*

Email*

Phone Number*

Country*

Are you an employer or a jobseeker?*

Message

First Name*

Last Name*

Email*

Phone Number*

Country*

Are you an employer or a jobseeker?*

Message

First Name*

Last Name*

Email*

Phone Number*

Country*

Are you an employer or a jobseeker?*

Message

Job type: Contract

Discipline: Commercial Operations

Location: Germany

This vacancy has now expired. Please see similar roles below...

A temporary position has arisen for a Service Team Coordinator in Germany. The purpose of this position is to help ensure complete customer satisfaction by providing Field Service Engineers, Technical Support & Management. This role will be responsible for planning, communicating with customers to schedule service visits & performing customer follow ups.

Job Responsibilities

Schedule return trips with customers.
Contribute to the continuous improvement of processes and apply changes/ new process.
Respond to customers' non-technical questions
Manage and maintain specific processes for customers and / or products.
Identify and process customer requests by email and phone.
Follow up on service events to confirm the event has been completed and the customer is satisfied.
Work closely with the Customer Support team on support and downstream development
Follow up to ensure that all questions/requests/customer commitments are responded to or resolved to the customer's satisfaction.

Skills & Qualifications

Ability to work effectively in a team and individually,Excellent interpersonal skills and organization with good time management.
Ability to articulate with technically oriented people, quickly establish rapport, gain their confidence, respect and trust.
Bias for action and high level of commitment to customer.
Excellent verbal and written communications skills.
Demonstrated experience and proficiency using IT tools.

To Apply

Proclinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies.

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