Service Team Coordinator

Highly Competitive
  1. Contract
  2. Commercial Operations
  3. Germany
Frankfurt am Main (60488), Germany
Posting date: 15 Apr 2021

A temporary position has arisen for a Service Team Coordinator in Germany. The purpose of this position is to help ensure complete customer satisfaction by providing Field Service Engineers, Technical Support & Management. This role will be responsible for planning, communicating with customers to schedule service visits & performing customer follow ups.

Job Responsibilities

  • Schedule return trips with customers.
  • Contribute to the continuous improvement of processes and apply changes/ new process.
  • Respond to customers' non-technical questions
  • Manage and maintain specific processes for customers and / or products.
  • Identify and process customer requests by email and phone.
  • Follow up on service events to confirm the event has been completed and the customer is satisfied.
  • Work closely with the Customer Support team on support and downstream development
  • Follow up to ensure that all questions/requests/customer commitments are responded to or resolved to the customer's satisfaction.

Skills & Qualifications

  • Ability to work effectively in a team and individually,Excellent interpersonal skills and organization with good time management.
  • Ability to articulate with technically oriented people, quickly establish rapport, gain their confidence, respect and trust.
  • Bias for action and high level of commitment to customer.
  • Excellent verbal and written communications skills.
  • Demonstrated experience and proficiency using IT tools.

To Apply

Proclinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies.