Senior Program Manager of Customer Care Operations

An exciting opportunity to build an organization has arisen in Singapore. Enhance the customer experience across direct and distributor markets as the Senior Program Manager of Customer Care Operations.

Job Responsibilities

• Develops detailed plans and schedules meetings as needed to ensure on time delivery of projects
• Manage multiple projects and tasks in a rapidly changing environment
• Plan, design and apply changes
• Analyzes risk, issues, and opportunities, and takes proactive ownership to resolve project issues as they arise
• Process reports, define improvement plans and deliver changes
• Work cross-functionally across all departments and regions
• Learn, use and deploy appropriate DBS tools (methodologies) to support successful Service Delivery
• Regularly audit tools & processes to trigger improvements Data analysis

Skills and Requirements

• Minimum Bachelor's Degree with 5+ years of experience
• Ability to achieve success by leading teamwork across the organization
• Knowledgeable in SAP and Salesforce, Excel advanced level, Proficient in Microsoft Office applications (i.e., Word, Excel, PowerPoint, Outlook, etc.)

To Apply

In case you have difficulty in applying or if you have any questions, please contact Mandy Fang on m.fang@proclinical.com.sg or upload your CV on our website - www.proclinical.com/send-cv

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