Regional Service Engineer, Technical Support

A multinational healthcare company in Sing is looking for Service Engineers for APAC Customer Care teams. You will be be expected to function as 1st level and 2 nd level support for both the AP region and local market.

Job Responsibilities

• Conducting Training within SAP office or oversea for affiliates and business partners' support team.
• Preparation/update of training materials and necessary guides for products for responsibility.
• 2nd level technical support to the AP region support team and local (SG) market.
• Able to support local (Singapore market) if needed.
• Guiding and mentoring new engineers.
• Be the key contact person for products of responsibility between APAC HQ in Singapore and its head office in Japan and other regional headquarters in Germany or USA and OEM Vendors on technical matters for his primary products.
• Creating actions/ideas for continuous improvement of affiliates and business partners' support team skill and knowledge

Skills and Requirements

• Diploma or Degree or equivalent in Biomedical / Mechatronic / Electronics Engineering.
• 5 years working experience in IVD market or medical devices
• Microsoft office, Microsoft Visio, good communication skills.
• Maintains at all times the highest standards of professional and personal conduct when interacting with internal external customers.
• Experience in handling IVD products eg Hematology, Clinical Flow Cytometry, Hemostasis, Immunology, Chemistry and Laboratory Automation Products and associated IT software.