Manager / Senior Manager of Sales Administration

Proclinical is Seeking a highly motivated Manager/Senior Manager of Sales Administration to help build and support several cross-functional and business critical capabilities including Sales Enablement (CRM and Field Reporting Platform/Technology) Sales Administration (Field Support, Roster management and Vehicle Reimbursement Program) and Sales Planning (Sales Incentive Compensation, Targeting, Alignments and Call Planning).

Job Responsibilities:

• Work closely with the field to understand business requirements and translate business needs to functional CRM requirements
• Work closely with the field in the development, communication, and training of Veeva / CRM changes and/or enhancements
• Create and lead the CRM Task Force and gather requirements to continuously improve the CRM platform and user experience
• CRM-MDM match/merge process
• Processing and validating CRM data change requests and escalating through to resolution
• Creation and maintenance of onboarding and support documentation such as System/Platform FAQs, New Hire checklist (equipment and apps), contact lists, etc.
• Administration of the Field Vehicle Reimbursement Program
• Manage field ad hoc inquiries and requests; triage, prioritize and delegate requests appropriately, escalating through resolution within SLAs
• Roster Maintenance and distribution
• Oversight of HRIS feeds to appropriate internal and external partners
• Operational Process and Systems Training for appropriate workstreams

Skills and Requirements:

• Bachelor's Degree
• Masters or MBA preferred
• 3+ years' experience of working in or partnering with Sales, Sales Operations or Sales Support function within a pharmaceutical or biotechnology organization
• Fluent in English with excellent written and oral communication skills
• Strong knowledge of pharmaceutical data
• Experience in the pharmaceutical/biotechnology industry with sales support functions such as CRM, Sales Reporting, Vehicle Reimbursement Program, Incentive Compensation and Targeting and Alignments.
• Excellent business/commercial acumen and demonstrated self-starter
• Ability to plan, prioritize, and execute in a timely manner while proactively anticipating potential roadblocks
• Personal leadership and accountability with strong interpersonal and organizational skills

If you are having difficulty in applying or if you have any questions, please contact Manon Fuller at (+1) 213-784-8361 or M.Fuller@proclinical.com.

Proclinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies.

Proclinical Staffing is an equal opportunity employer.

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