IT Service Desk Employee (f/m/d) - Zurich, Switzerland

Proclinical are recruiting for an IT Service Desk Employee (f/m/d) to join a consultancy. This role is on a permanent basis and is located in Zurich.

Responsibilities:

• Operate on a first level assistance as well as aid both internal and external customers with their concerns and disturbances.
• Responsible for preliminary analysis, receipt and resolution of fault reports and questions in German, French, Italian and English.
• Notify users about the suitable use of the technical and application resources offered.
• Assist and serve as a representative for the team in projects and additional tasks.
• Other duties may be assigned.

Key Skills and Requirements:

• Eligible to Swiss/EU citizens or those with current Swiss permits.
• Passionate about conversing with customers over the phone and electronically.
• Communication skills both verbally and in writing.
• Able to take the initiative.
• Works well independently with the ability to resolve issues.
• Computer literacy.
• Experience with application assistance.
• Linguistic abilities.

If you are having difficulty in applying or if you have any questions, please contact Sheridon Lloyd at +41 61 563 1243.

Proclinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies.

Proclinical Staffing is an equal opportunity employer.

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