IT Operations Manager (German-speaking)

Highly Competitive
  1. Permanent
  2. Germany
  3. Information Technology
Lindenberg im Allgäu (88161), Germany
Posting date: 09 Jan 2024

Proclinical are recruiting for an IT Operations Manager to join an organisation. This role is on a permanent basis and is located in Lindenberg.


  • Accountable for automatic software delivery within the division.
  • Supervise Jira Service Desk Tickets.
  • Monitoring Jira Service Desk tickets
  • Guarantee adherence to ITIL best practices when offering assistance services as well as handling service requests.
  • Handle and arrange first-level assistance as well as the hotline.
  • Methodical and technical development of procedures, strategies and tools in assist.
  • Serve as a professional and disciplinary leader and aid in further developing personnel.
  • Other duties may be assigned.

Key Skills and Requirements:

  • Educated to a degree level in a computer science or business informatics field.
  • Pertinent familiarity within IT assistance IT infrastructure and applications.
  • Leadership skills and acquaintance as well as in personnel development.
  • Prior involvement in handling customer inquiries and disruptions as well as SLAs.
  • Works well in a team setting.
  • Communication skills both verbally and in writing.
  • Able to think analytically with consulting capabilities.
  • Capable of resolving issues.
  • Fluency in both German and English.
  • Eligible to work and live in Germany.

If you are having difficulty in applying or if you have any questions, please contact Sheridon Lloyd at

Proclinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies.

Proclinical Staffing is an equal opportunity employer.