First Name*

Last Name*

Email*

Phone Number*

Country*

Are you an employer or a jobseeker?*

Message

First Name*

Last Name*

Email*

Phone Number*

Country*

Are you an employer or a jobseeker?*

Message

First Name*

Last Name*

Email*

Phone Number*

Country*

Are you an employer or a jobseeker?*

Message

First Name*

Last Name*

Email*

Phone Number*

Country*

Are you an employer or a jobseeker?*

Message

Job type: Permanent

Discipline: Commercial Operations

Location: Singapore

An exciting opportunity to build an organization has arisen in Singapore. Enhance the customer experience across direct and distributor markets as the Director of Customer Care Operations.

Job Responsibilities:

Lead, manage and deliver the overall profitable growth performance for Customer Care. Collaborate with both Commercial and Customer Care leadership teams to set and execute the strategy for the current and future needs.
Define and communicate the region's Customer Care vision and strategy, ensuring the alignment of the regional goals and translating them into daily activities for both internal and external partners.
Collaborates with matrix teams to ensure accurate forecasting of parts demand and sustain effective forward and reverse supply of parts
Responsible for the region's service revenue target including monthly forecast planning
Accountable for KPI's and initiatives to enhance business performance
Manages internal value chain communication to resolve regional escalations

Skills Requirements:

Minimum Bachelor's Degree with 12+ years of experience
People management experience is a must
Experience across Customer Care Operations
Regional experience with both distributor and end customer

To Apply

In case you have difficulty in applying or if you have any questions, please contact Mandy Fang on m.fang@proclinical.com.sg or upload your CV on our website - www.proclinical.com/send-cv

#LI-MF1

Salary:

Highly Competitive

Location:

Oxford, England

A rapidly expanding pharmaceutical company is seeking to recruit an Associate Director in Financial Operations to their office in Oxford.

Author Harry Williams

Apply

Shortlist

Sales Operations Manager

Salary:

Highly Competitive

Location:

Rotterdam, Netherlands

Proclinical are currently partnering with a medicinal cannabis trading company who are searching for a Sales Operations Manager

Apply

Shortlist

Senior Manager, UKI Customer and Market Insights Biosimilars

Salary:

Highly Competitive

Location:

Maidenhead, England

An industry leader in the translation of new class of innovative medicines is looking a Senior Manager with a speciality in UKI Customer and Market Insights Biosimilars.

Author Harry Williams

Apply

Shortlist

SFE Performance Manager

Salary:

Highly Competitive

Location:

Shanghai, China

A leading biopharmaceutical company is seeking to recruit a SFE performance Manager to their office in Shanghai.

Apply

Shortlist

Business Operations Lead

Salary:

Highly Competitive

Location:

Zug, Switzerland

An internationally known biotechnology company has an opening for a Business Operations Lead, to join their Swiss office.

Author Flora Hickish

Apply

Shortlist

European Head of Business Development - Consultancy

Salary:

Highly Competitive

Location:

Cambridge, England

Proclinical is exclusively partnered with a Regulatory Affairs and Clinical Development Consultancy who are seeking a European Head of Business Development.

Apply

Shortlist