Director of Customer Care Operations job in Singapore

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First Name*

Last Name*

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Are you an employer or a jobseeker?*

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First Name*

Last Name*

Email*

Phone Number*

Country*

Are you an employer or a jobseeker?*

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First Name*

Last Name*

Email*

Phone Number*

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Are you an employer or a jobseeker?*

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Job type: Permanent

Discipline: Commercial Operations

Location: Singapore

This vacancy has now expired. Please see similar roles below...

An exciting opportunity to build an organization has arisen in Singapore. Enhance the customer experience across direct and distributor markets as the Director of Customer Care Operations.

Job Responsibilities:

Lead, manage and deliver the overall profitable growth performance for Customer Care. Collaborate with both Commercial and Customer Care leadership teams to set and execute the strategy for the current and future needs.
Define and communicate the region's Customer Care vision and strategy, ensuring the alignment of the regional goals and translating them into daily activities for both internal and external partners.
Collaborates with matrix teams to ensure accurate forecasting of parts demand and sustain effective forward and reverse supply of parts
Responsible for the region's service revenue target including monthly forecast planning
Accountable for KPI's and initiatives to enhance business performance
Manages internal value chain communication to resolve regional escalations

Skills Requirements:

Minimum Bachelor's Degree with 12+ years of experience
People management experience is a must
Experience across Customer Care Operations
Regional experience with both distributor and end customer

To Apply

In case you have difficulty in applying or if you have any questions, please contact Mandy Fang on m.fang@proclinical.com.sg or upload your CV on our website - www.proclinical.com/send-cv

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