Application Product Specialist

Proclinical is seeking a dedicated and dynamic Application Product Specialist. In this role, you will be responsible for a variety of user support functions, including system installation and support, customer training, troubleshooting, and product maintenance. You will also be involved in system optimization and consultancy for both users and Proclinical personnel. This role is perfect for someone who enjoys new challenges and is empathetic to customers' needs.

Please note that to be considered for this role you must have the right to work in this location. Only Swiss Ads

Responsibilities

• Installation and support on our systems
• Providing customer training
• Troubleshooting, sales, and customer support
• Conducting software modifications and product maintenance
• System optimization and consultancy for both the users and for Proclinical personnel
• System setup and workflow design
• Assistance with tender responses and product demonstrations
• Liaison and assistance with third-party companies

Key Skills and Requirements

• Experience in a lab setting, particularly with Clinical Chemistry and Immunology testing
• Previous customer-facing role experience
• Strong attention to detail
• Ability to build and maintain relationships
• Empathy towards customers' needs
• Adaptability and enjoyment of change
• Eagerness to take on new challenges

If you are having difficulty in applying or if you have any questions, please contact Elise Stewart at [Consultant Email]

Proclinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology, and medical device companies.

Proclinical Staffing is an equal opportunity employer.