R&D Operations Technician - Contract - Acton, MA
Are you the kind of hands-on problem solver who takes pride in keeping critical R&D operations running smoothly behind the scenes?
Proclinical is seeking an R&D Operations Technician to support the R&D teams by preparing and managing mission-critical devices, equipment, and materials.
Primary Responsibilities:
This position will be responsible for maintaining reliable service and asset records; coordinating equipment readiness; and providing a safe, organized, and trusted support experience. This developing role independently owns standard work with moderate supervision and is accountable for complete records, timely communication, routine problem resolution, and follow-through.
Skills & Requirements:
- High school diploma or equivalent with at least four years of relevant experience, or an associate degree or technical education with at least two years of relevant experience.
- Experience supporting R&D, engineering, technical support, asset management, inventory, laboratory, or service operations.
- Relevant safety, quality, technical-support, Lean, Six Sigma, or continuous-improvement training.
- Work may occur in offices, laboratories, stockrooms, staging areas, and equipment-storage locations.
- Ability to lift and safely handle at least 30 pounds, with reasonable accommodation where applicable.
- Onsite presence and travel may be required based on site and business needs.
The R&D Operations Technician's responsibilities will be:
- Fulfill equipment, device, material, transfer, return, and related support requests through approved request channels.
- Prepare, inspect, configure, stage, deploy, recover, transfer, and return supported devices and equipment within approved procedures.
- Maintain accurate asset, inventory, assignment, location, ownership, condition, and lifecycle records in approved business systems.
- Receive shipments, verify contents, apply required labels or asset tags, store materials in designated locations, and document custody and disposition.
- Maintain organized stockrooms, staging areas, controlled distribution points, and shared equipment locations using 5S principles.
- Support routine inventories, reconciliations, asset audits, discrepancy investigation, and corrective record updates.
- Perform approved basic troubleshooting, configuration checks, reset validation, firmware or application-access support, and escalation to the correct partner team.
- Coordinate repair, replacement, calibration, preventive maintenance, or specialized support with authorized teams or service providers.
- Keep request records current with status, decisions, blockers, requester actions, next steps, and completion details.
- Create and maintain clear how-to guides, process instructions, troubleshooting information, and knowledge resources.
- Consult with supported teams and recommend approved alternatives when requested devices or equipment are unavailable.
- Own standard work from intake through completion.
- Resolve common issues using established procedures and the correct escalation path.
- Create or update basic documentation for recurring work.
Compensation:
If you are having difficulty in applying or if you have any questions, please contact Jackie Cerchio at j.cerchio@proclinical.com
If you are interested in applying to this exciting opportunity, then please click 'Apply' or to speak to one of our specialists please request a call back at the top of this page.
Proclinical is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. Proclinical is acting as an Employment Agency in relation to this vacancy.
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