Proclinical is seeking an innovative individual for the role of Field Service Engineer on a temporary contract of 12 months. This role is based in Manila, Philippines. This role is responsible for completing field-based activities to support company product portfolio; ensuring customer satisfaction through effective troubleshooting, repair and maintenance of products; address customer support issues promptly and professionally throughout region.
This position is part of the Regional Service Team. The successful candidate will have the ability to effectively communicate complex technical failures and a method of resolution to business partners and customers is required. They should be capable of handling advanced complaints and troubleshooting independently and possess the ability to work with customers and vendors at both a business and technical level.
Essential job responsibilities:
- The need to travel or provide services on weekends with short notice may be required to support the company's products and field service partners.
- Partner with the Field Application Specialist group to do installations and customer training.
- Provide support of highly technical and/or sophisticated products.
- Achieve and exceed Customer Satisfaction objectives.
- Perform routine standard procedures to isolate and fix problems in malfunctioning equipment or software.
- Proactive preventive maintenance and modifications, reactive repairs and basic calibration and installations and de-installations, in a timely, productive, and cost-effective way.
- Work closely with cross functional teams as required to resolve customer requests.
- Ensure that KPIs are met and participate in Continuous Improvement programs.
- Train customers in the appropriate maintenance of systems.
- Educate customer on product availability, including system and assay portfolio.
- Maximize system performance and minimize downtime.
- Interpret customers' needs and take responsibility for problem resolution amongst other functions liaising with the customer on administrative and technical matters.
- Install instrumentation, train customers, and ensure a smooth and rapid start-up for new customers
Minimum requirements:
Qualifications Knowledge, Skills, and Abilities:
* A relevant Tertiary qualification, Engineering graduate or IT-related courses is ideal.
* Experience in the laboratory, medical or a related industry is preferred but not required. Fresh graduates are welcome to apply.
* Basic knowledge of electrical engineering is preferred.
Interested or know someone who might be? Reach out to Cherry Medrano using the following:
✉️ c.medrano@proclinical.com.sg
📞 +6531582400
Apply Now:
If you are interested in learning more or applying to this exciting opportunity, please complete the form below and attach a copy of your CV. Alternatively, for further details or to talk directly to a life sciences recruitment specialist, please request a call back at the top of this page.
Proclinical is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. Proclinical is acting as an Employment Agency in relation to this vacancy.
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