Field Service Engineer - Bologna

Proclinical is seeking a dedicated Field Service Engineer. This role involves partnering with customers to install and maintain hardware, troubleshoot issues and resolve complaints. The successful candidate will serve as an engineering consultant during pre and post-sales activities, collaborating with the broader commercial team to maximise sales growth, support instrument uptime and enhance customer satisfaction. This role requires a valid driving license within Italy and the flexibility to travel up to 90% across the region.

Responsibilities:

• Provide timely onsite technical assistance to customers, Field Applications Scientist/Specialists and Territory Account Managers.
• Install, upgrade, repair and maintain instrument systems in the assigned territory.
• Utilise and maintain up-to-date service and training manuals, Field Service Bulletins, SOPs and facilitate remote connectivity to customer instrumentation.
• Provide technical support to customers, junior engineers, colleagues and contractors.
• Coordinate and prioritize service requests to establish the best intervention method and ensure customer satisfaction.
• Maintain proper inventory levels of service parts to promote first-time fix.
• Work with the sales and marketing department to coordinate new system placements, develop leads, promote upgrades and timely contract renewals.
• Establish and maintain strong relationships with key customers and existing customers.
• Ensure effective problem resolution assistance to subsidiary or distributor support.
• Represent the company professionally, ethically and morally at all times.
• Remain compliant with administrative responsibilities and business rules.
• Execute Qualification and Validation Products at customer sites.
• Demonstrate knowledge when working in regulated environments.
• Coordinate new installations, including large-scale installations, that require facility inspections and instrument validation.
• Participate in departmental project teams; work collaboratively to ensure successful execution of project plans.

Key Skills and Requirements:

• BS in Electrical/Electronics/Informatic Engineering, Mechanical Engineering or a related degree in biotechnology/biomedical or equivalent work experience and knowledge.
• Experience working within a Field Service engineer role, preferably within the medical device sector.
• Experience with optical alignments, robotics, electrical/electronics and mechanical systems.
• Excellent problem-solving ability.
• Excellent verbal and written communications skills.
• Proficiency in computer usage.
• Knowledge and skills typically acquired through previous positions in fast-paced corporate environments.
• Familiarity with genomics, sequencing applications and bioinformatics are preferred.
• Proficient with general lab best practices and lab safety.
• Clear vision of and commitment to providing outstanding customer service.
• Ability to successfully operate in a fast-paced, rapidly changing environment and maintain composure in stressful situations.
• Must be willing to travel up to 90% of the assigned territory.

Interested or know someone who might be? Reach out to Behamin Jameeimoghadam using the following:

✉️ b.jameeimoghadam@proclinical.com

Apply Now:

If you are interested in learning more or applying to this exciting opportunity, please complete the form below and attach a copy of your CV. Alternatively, for further details or to talk directly to a life sciences recruitment specialist, please request a call back at the top of this page.

Proclinical is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. Proclinical is acting as an Employment Agency in relation to this vacancy.