Join our client at the forefront of Medical Devices with this engineering role which could be the next jump in your career.
Proclinical is seeking a Field Service Engineer to support the installation, maintenance, calibration, and repair of in-vitro diagnostics (IVD) and laboratory equipment. This role focuses on ensuring high system uptime, regulatory compliance, and exceptional customer satisfaction through professional on-site and remote technical support.
Responsibilities:
- Install, configure, and validate diagnostic analyzers and automation systems following manufacturer guidelines.
- Conduct site readiness checks, utility validations, and safety verifications.
- Perform scheduled preventive maintenance to ensure optimal system performance.
- Diagnose and repair mechanical, electronic, and software-related issues.
- Respond promptly to urgent service requests and manage spare parts usage effectively.
- Provide remote and on-site technical support to operators and application specialists.
- Deliver basic user training for safe and effective equipment operation.
- Prepare detailed service reports, maintenance logs, and case records.
- Maintain accurate equipment data, including serial numbers, firmware, warranties, and service history.
- Report product issues, failure trends, and technical feedback to relevant teams.
- Manage personal inventory of spare parts, tools, and calibration equipment.
- Participate in training programs to maintain certifications and technical knowledge.
- Adhere to all regulatory, quality, and safety standards, including ISO 13485.
- Support audits, CAPA processes, and continuous improvement initiatives.
Key Skills and Requirements:
- Background in Biomedical Engineering, Electronics, Mechatronics, Electromechanics, or a related field.
- Proficiency in servicing medical diagnostic or laboratory equipment.
- Strong understanding of electromechanical systems, automation, sensors, and software interfaces.
- Valid driver's license and willingness to travel extensively.
- Analytical and troubleshooting skills with attention to detail.
- Excellent communication and customer service abilities.
- Knowledge of ISO 13485, ISO 15189, GMP, or LIS-software integration is advantageous.
- Specialized training in chemistry, immunoassay, hematology, or urinalysis systems is a plus.
- Ability to work independently and manage time effectively.
If you are having difficulty in applying or if you have any questions, please contact Olivia Anton at o.anton@proclinical.com.
If you are interested in applying to this exciting opportunity, then please click 'Apply' or to speak to one of our specialists please request a call back at the top of this page.
Proclinical is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. Proclinical is acting as an Employment Agency in relation to this vacancy.
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