Customer Success Manager - Germany

Proclinical are recruiting a Customer Success Manager - Germany for a consultancy establishment. This role is on a permanent basis and is located in Munich. The client is focused on curating, linking, and examining scientific know-how to divulge hidden networks that influence innovations.

Responsibilities:

• Handle and initiate a pipeline of sales prospects.
• Expect and initiate expansion of additional services and coverage levels by performing exhaustive requirement examinations and match these requirements to the suitable solutions.
• You will source opportunities, educate and qualify leads to produce sales-prepared prospects.
• Efficiently recognise, communicate and operate through client issues, and prospects.
• Evolve and sustain day-to-day plans to maximise phone time, which involves pre-call planning, adhering to metrics and personalised scripts based on opportunity type.
• The ideal candidate will adhere to the formed sales procedures and continuously utilise the CRM to report opportunity interaction, guaranteeing effective lead management.
• You will attend/present at trade shows, events and conferences.
• Other duties may be assigned to this role.

Skills & Requirements:

• Educated to a degree level in a science, business, communications, or similar discipline.
• At least 3+ years of experience in selling solutions to intellectual property divisions of businesses.
• At least 5+ years of experience in sales which involves lead production, sales both in and out, business development and client services.
• Exhibited the ability to exceed sales objectives and location/account development.
• Familiarity with leveraging LinkedIn and any other opportunistic tools.
• Prior involvement in selling science linked solutions and/or information/intellectual property.
• Capable of articulating organisation-specific value proposition to acknowledge client pain points.
• At least 2 years of experience with CRM and prospect management systems, ideally with salesforce.com.
• Acquaintance with virtual selling tools, for example: GoToMeeting, Web-ex and any other similar tools.

If you are having difficulty in applying or if you have any questions, please contact Nicolas Daniel at + 44 203 958 9896.

Proclinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies.

Proclinical Staffing is an equal opportunity employer.

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