Customer Compliant Specialist job in Cambridge, USA

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First Name*

Last Name*

Email*

Phone Number*

Country*

Are you an employer or a jobseeker?*

Message

First Name*

Last Name*

Email*

Phone Number*

Country*

Are you an employer or a jobseeker?*

Message

First Name*

Last Name*

Email*

Phone Number*

Country*

Are you an employer or a jobseeker?*

Message

Job type: Permanent

Discipline: Good Manufacturing Practice (GMP), Good Clinical Practice (GCP), Good Laboratory Practice (GLP)

Location: United States

This vacancy has now expired

Proclinical is currently recruiting for a Customer Compliant Specialist with a pharmaceutical company located in Cambridge, MA.

Job Responsibilities:

Manage and document complaint records while ensuring they are processed in a uniform and timely manner.
Ensure complaint records and applicable complaint handling documents are compliant with Good Documentation Practices (GDP).
Responsible for assuring all product quality complaints are appropriately initiated in the Veeva Quality Management System (QMS).
Interface with Medical Information Call Center to obtain information regarding product feedback and complaints.
When necessary, call and/or write the complainant to obtain additional information such as lot number and expiry date.
Prepare customer communication (response letters, acknowledgement letters) as appropriate.
Provide metrics on post market data.
Participates in Customer Service and process improvement initiatives.
Perform other duties as requested by management.

Skills and Requirements:

Bachelor's Degree, preferably life science (technology, biological science, pharmacy or other health related discipline preferred) or equivalent qualification or clinical research experience.
At least 2-5 years' experience in Quality Assurance / Quality Systems in a current Good Manufacturing Practices (cGMP) role.

If you are having difficulty in applying or if you have any questions, please contact Brianna Copeland at 617-830-7546.

ProClinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies.

Proclinical Staffing is an equal opportunity employer.

#LI-BC1

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