Customer Compliant Specialist

Highly Competitive Salary
  1. Permanent
  2. Good Manufacturing Practice (GMP), Good Clinical Practice (GCP), Good Laboratory Practice (GLP)
  3. United States
Cambridge, USA
Posting date: 20 Aug 2020
This vacancy has now expired

Proclinical is currently recruiting for a Customer Compliant Specialist with a pharmaceutical company located in Cambridge, MA.

Job Responsibilities:

  • Manage and document complaint records while ensuring they are processed in a uniform and timely manner.
  • Ensure complaint records and applicable complaint handling documents are compliant with Good Documentation Practices (GDP).
  • Responsible for assuring all product quality complaints are appropriately initiated in the Veeva Quality Management System (QMS).
  • Interface with Medical Information Call Center to obtain information regarding product feedback and complaints.
  • When necessary, call and/or write the complainant to obtain additional information such as lot number and expiry date.
  • Prepare customer communication (response letters, acknowledgement letters) as appropriate.
  • Provide metrics on post market data.
  • Participates in Customer Service and process improvement initiatives.
  • Perform other duties as requested by management.

Skills and Requirements:

  • Bachelor's Degree, preferably life science (technology, biological science, pharmacy or other health related discipline preferred) or equivalent qualification or clinical research experience.
  • At least 2-5 years' experience in Quality Assurance / Quality Systems in a current Good Manufacturing Practices (cGMP) role.

If you are having difficulty in applying or if you have any questions, please contact Brianna Copeland at 617-830-7546.

ProClinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies.

Proclinical Staffing is an equal opportunity employer.