Similar posts
Customer Compliant Specialist
- Permanent
- Good Manufacturing Practice (GMP), Good Clinical Practice (GCP), Good Laboratory Practice (GLP)
- United States
This vacancy has now expired. Please see similar roles below...
Proclinical is currently recruiting for a Customer Compliant Specialist with a pharmaceutical company located in Cambridge, MA.
Job Responsibilities:
- Manage and document complaint records while ensuring they are processed in a uniform and timely manner.
- Ensure complaint records and applicable complaint handling documents are compliant with Good Documentation Practices (GDP).
- Responsible for assuring all product quality complaints are appropriately initiated in the Veeva Quality Management System (QMS).
- Interface with Medical Information Call Center to obtain information regarding product feedback and complaints.
- When necessary, call and/or write the complainant to obtain additional information such as lot number and expiry date.
- Prepare customer communication (response letters, acknowledgement letters) as appropriate.
- Provide metrics on post market data.
- Participates in Customer Service and process improvement initiatives.
- Perform other duties as requested by management.
Skills and Requirements:
- Bachelor's Degree, preferably life science (technology, biological science, pharmacy or other health related discipline preferred) or equivalent qualification or clinical research experience.
- At least 2-5 years' experience in Quality Assurance / Quality Systems in a current Good Manufacturing Practices (cGMP) role.
If you are having difficulty in applying or if you have any questions, please contact Brianna Copeland at 617-830-7546.
ProClinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies.
Proclinical Staffing is an equal opportunity employer.
#LI-BC1
Related jobs
US$25 - US$30 per hour
Norton, USA
Proclinical is on the hunt for bold, innovative thinkers who are ready to help push the boundaries of science and make a tangible difference in the world.
Highly Competitive
Visp, Schweiz
Proclinical is seeking a QC Analyst to join our client's team in Switzerland.
Highly Competitive
Solothurn, Switzerland
Proclinical is seeking an Associate Quality Control professional to join our client's team in Switzerland.
Highly Competitive
Basel-Stadt, Schweiz
Are you passionate about quality and precision? Join our client as a dedicated Quality Manager and help ensure top-tier standards every day.
Highly Competitive
Visp, Switzerland
Proclinical is seeking a QC Associate to join the Bioanalytics Microbial Team at our client's facility.
US$0.00 - US$25 per hour + Highly Competitive Salary
Fremont, USA
Proclinical is seeking a Maintenance Technician to ensure the smooth operation of facility systems and equipment.
Highly Competitive
King of Prussia, USA
Are you passionate about quality and precision? Join our client as a GMP Cleaning Associate and help ensure top-tier standards every day.
Highly Competitive
Paris, France
Proclinical is seeking a dedicated professional to join our client's team as a Device Regulatory Documentation & Compliance Senior Manager.