Technical Service Engineer

Highly Competitive
  1. Permanent
  2. Operations Management
  3. Netherlands
Amsterdam, Netherlands
Posting date: 19 May 2020
29086

A job vacancy has become available for a Technical Services Engineer in Amsterdam. The talented individual will be responsible for providing technical support, managing customer relationships and service quality.

Job Responsibilities:

  • Provide field and remote support for products, solutions and technology including OEM devices
  • Promptly report customer complaints per the requirements defined in the Quality System Supports/troubleshoots system problems
  • Initiate repair/replacement of failed and/or defective products
  • Performs repairs on customer returned products
  • Perform periodic Functional Verification, upgrades and unscheduled service calls as needed
  • Provide technical support to Sales Representative during pre-sales activities
  • Assist customers in proper use of products, solutions and technology
  • Identify potential Customer training issues and propose solutions
  • Follow-up to ensure closure of product and training issues to ensure overall customer satisfaction is achieved
  • Be able to work with and be knowledgeable of biohazard products and procedures
  • Manage and triage escalations for key customers to ensure proper and timely resolution
  • Advocate for customers by identifying improvement opportunities in services and products quality and performance

Skills and Requirements

  • A Bachelor's of Science in engineering or biomedical degree is required. Or equivalent
  • Three years of related experience in the medical and hospital industry
  • Knowledge of the hospital environment and key personnel within medical care areas
  • Intermediate skills in routing and switching technology and concepts and network systems troubleshooting skills
  • Intermediate skills in Microsoft Windows, VMware, and Linux operating systems
  • Field Experience in implementing/troubleshooting medical equipment into the hospital environment
  • Fluent in local language and English is required. Other languages a plus

To Apply

Please click on the Apply button. Please include a short note outlining why you are interested in the role and why you think you are suitable.

In case you have difficulty in applying or if you have any questions, please contact Errico Di Piazza at 0203 826 1331 or upload your CV on our website - www.proclinical.com/send-cv

A full job description is available on request.

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