Patient Engagement Specialist job in Cambridge, USA

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Last Name*

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Phone Number*

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Are you an employer or a jobseeker?*

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First Name*

Last Name*

Email*

Phone Number*

Country*

Are you an employer or a jobseeker?*

Message

First Name*

Last Name*

Email*

Phone Number*

Country*

Are you an employer or a jobseeker?*

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Job type: Permanent

Discipline: Clinical Trial Assistant (CTA), Clinical Research Associate (CRA)

Location: United States

This vacancy has now expired. Please see similar roles below...

Proclinical is currently recruiting for a Patient Engagement Specialist with a leading research facility located remotely. As the Patient Engagement Specialist, you will provide telephonic, email, secure messaging and chat support to individuals participating in clinical research studies.

Job Responsibilities:

Outbound calling to clinical research study participants, field secure messages, respond to emails, chat inquiries in a timely/appropriate manner
Identifying root causes of reported issues; determining best approach to resolve problems; expediting corrections or adjustments and follows up to ensure satisfaction
Scheduling clinical study participants, ensuring that all calls are processed correctly and promptly
Operating the central communications center for the patient experience center
Prioritizing multiple tasks/demands while establishing effective working relationships with participants, co-workers and the clinical operations team
Ensuring the privacy and confidentiality of participants' personal health information

Skills and Requirements:

Must possess a minimum of 1-3 years demonstrated experience performing a customer service role supporting clients with program understanding and program issues
Experience with an administrative/healthcare customer service role in a large healthcare office setting, is a plus
Experience with Five9 call center software is a plus
Capability to be able to be on the phone along with the ability to juggle multiple interactions at one time
Ability to communicate in English (both verbal and written)
Providing an excellent demeanor; telephone presence and customer service skills
Ability to handle large call volumes for extend periods of time

If you are having difficulty in applying or if you have any questions, please contact Mary Jacobs at (+1) 267-297-3376 or m.jacobs@proclinical.com.

Proclinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies.

Proclinical Staffing is an equal opportunity employer.

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