Omnichannel Customer Engagement Lead

Proclinical are currently recruiting for a Omnichannel Customer Engagement Lead to join a pharmaceutical organisation. This role is on a permanent basis and is located in Zurich. The client is focused on discovering the correct solutions for people suffering from illnesses.

Responsibilities:

• Serve as a crucial HQ contact person to international and local brand teams for allocated works-teams, adopting best techniques sharing and assisting ability forming.
• Collaborate with other work-stream leads in OCE&DO as well as CEx teams and with concerns to the wider business such as HQ and associates.
• Recognise prospects to improve omnichannel planning and implementation procedures, and work across functions to outline best-in-class, effective standards, guaranteeing application of compliance and data guidelines.
• You will guarantee comprehension of as well as adherent to legal an compliance regulations.
• Cooperate with other group business units to disclose and share learnings and share best practices.
• Other duties may be assigned to this role.

Skills & Requirements:

• At least 6 years of experience in customer engagement and digital operations, ideally in various organisations which involves healthcare and consumer goods industry, with exhibited hospital pharma experience.
• Familiarity in working internationally across various countries and function.
• Acquaintance with shaping digital engagement methods for specific illness areas such as nephrology, iron deficiency, cardiology, and rare illnesses.
• Know-how of client management and digital customer methods and strategies, both at launch and across the life cycle of the product.
• Exhibited ability to plan and deliver omnichannel methods and strategies, as well as novel go to market models using digital coupled with non-digital channels.
• Know-how of field force/customer engagement actions, for example: customer mapping and segmentation, persona definition, CRM applications.
• Prior involvement in knowing digital customer engagement channels, digital content strategy, digital solution development & management, marketing automation, social media, field applications, third party information, digital marketing tools and platforms, channels' orchestration.
• Facilitate high-impact communication through active enablement and listening to drive alignment among cross-functional teams.
• Interpersonal abilities.
• A structured individual, who is able to resolve issues and possesses tactical agility skills.
• Familiarity with planning, deliberating and assigning resources, which involves people and outside spend across a portfolio of brands.
• Acquaintance with producing a vision and tactical plans that influence division initiatives.
• Capable, comfortable and committed to working in a highly regulated work setting that needs comprehension of the imperative for compliance with company policies, processes and any other pertinent laws, guidelines both internally and externally.

If you are having difficulty in applying or if you have any questions, please contact Mustaq Ahmed on +44 203 949 8942.

Proclinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies.

Proclinical Staffing is an equal opportunity employer.

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