Graduate Support Scientist - Biotechnology job in Cambridgeshire, England

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First Name*

Last Name*

Email*

Phone Number*

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Are you an employer or a jobseeker?*

Message

First Name*

Last Name*

Email*

Phone Number*

Country*

Are you an employer or a jobseeker?*

Message

First Name*

Last Name*

Email*

Phone Number*

Country*

Are you an employer or a jobseeker?*

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Job type: Permanent

Discipline: Administrative

Location: United Kingdom

This vacancy has now expired. Please see similar roles below...

As a Graduate Support Scientist, you will answer, evaluate, and prioritize incoming telephone, email, and in-person requests for assistance from both internal and external customers. You will troubleshoot basic inquiries utilizing foundational knowledge of technical issues to answer routine problems and questions. You will also provide technical guidance regarding the choice and use of the appropriate product to existing and prospective customers. This is an exciting role where no day is the same!

Job Responsibilities

Independently handle both inquiry and complaint cases, and seeks assistance when needed
Research and provide resolution on routine issues. Triages issues on more complex issues
Triage and dispatch issues requiring field support to Engineers and Applications Scientists
Maintain excellent records via SFDC of all customer interactions
Develops and maintains networks with internal Technical Application Scientist team
Sets goals with some guidance.
Complies with all health and safety directions plus all relevant written instructions and work instructions.

Skills and Requirements

We are looking for a range of language skills for these roles, these will include (in addition to English) French, Italian, Dutch, Spanish or German.
Typically requires a BSc in molecular biology, genetics, bioinformatics or related field
Excellent command of written and spoken English
Strong, confident communication skills
Proficiency with MS Office Suite (Word, Excel, Teams, Outlook)
Exceptional attention to detail

To Apply

Proclinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies.

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