Graduate Support Scientist - Biotechnology

As a Graduate Support Scientist, you will answer, evaluate, and prioritize incoming telephone, email, and in-person requests for assistance from both internal and external customers. You will troubleshoot basic inquiries utilizing foundational knowledge of technical issues to answer routine problems and questions. You will also provide technical guidance regarding the choice and use of the appropriate product to existing and prospective customers. This is an exciting role where no day is the same!

Job Responsibilities

• Independently handle both inquiry and complaint cases, and seeks assistance when needed
• Research and provide resolution on routine issues. Triages issues on more complex issues
• Triage and dispatch issues requiring field support to Engineers and Applications Scientists
• Maintain excellent records via SFDC of all customer interactions
• Develops and maintains networks with internal Technical Application Scientist team
• Sets goals with some guidance.
• Complies with all health and safety directions plus all relevant written instructions and work instructions.

Skills and Requirements

• We are looking for a range of language skills for these roles, these will include (in addition to English) French, Italian, Dutch, Spanish or German.
• Typically requires a BSc in molecular biology, genetics, bioinformatics or related field
• Excellent command of written and spoken English
• Strong, confident communication skills
• Proficiency with MS Office Suite (Word, Excel, Teams, Outlook)
• Exceptional attention to detail

To Apply

Proclinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies.

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