Customer Service Representative

Highly Competitive Salary
  1. Permanent
  2. General Management, Project Management, Other
  3. United States
North Chicago, USA
Posting date: 15 Sep 2020
This vacancy has now expired

Proclinical is currently recruiting for a Patient Customer Service Representative with a biopharmaceutical company located in North Chicago, IL.

Job Responsibilities:

  • Track and manage multiple projects' / programs' deliverables.
  • Create and maintain Risk, Issues, Action Items, and Decisions program logs as well as department program / project change logs.
  • Help facilitate meetings by preparing meeting agendas/minutes, meeting slide decks, and action items.
  • Develop and maintain a detailed Program schedule through follow up and follow through discussions with various Project Managers.
  • Work with various team members to create Program Dashboards for Director Level and up.
  • Independently execute low complexity projects.
  • Manage relationships with diverse stakeholders to support cross-functional collaboration.
  • Identify risks to project progress and escalate to appropriate managers or teams.
  • Independently work with cross functional teams to achieve results

Skills and Requirements:

  • Bachelor's Degree (preferred) 3 years of work experience in project coordination or program coordination.
  • Proficient in Microsoft Office suite (including Visio and Project).
  • Highly proficient in project coordination.
  • Ability to communicate effectively and proactively with peers and managers.
  • Ability to manage relationships across various teams and department team members.
  • Ability to integrate information from various sources into a written document or presentation using visualization methods as appropriate.
  • Ability to prioritize work, forecast bandwidth and flexibly adapt to changing priorities.
  • Familiarity with highly regulated industry environments or drug development.

If you are having difficulty in applying or if you have any questions, please contact Zachary Hines at 215-531-6914.

ProClinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies.

Proclinical Staffing is an equal opportunity employer.