Customer Service and Implementation Manager job in London, England

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First Name*

Last Name*

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Phone Number*

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First Name*

Last Name*

Email*

Phone Number*

Country*

Are you an employer or a jobseeker?*

Message

First Name*

Last Name*

Email*

Phone Number*

Country*

Are you an employer or a jobseeker?*

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Job type: Permanent

Discipline: Logistics

Location: United Kingdom

This vacancy has now expired. Please see similar roles below...

A rapidly growing pharmaceutical company is looking for a talented Customer Service and Implementation Manager to establish logistic solutions. The job is based across Europe, and is Homebase.

Job Responsibilities

Responsible for the overall design of specialist logistics solutions, to meet client needs through liaison/consultation
Act as first point of contact during the set-up of key client projects that require specialist packaging, specialist handling, lane analysis, cost review, solutions review etc with clients and their project teams and/or clinical sites.
Provide a consultative approach and analytical thinking for the set up and development of specialist client projects
Promote the highest standards within the European Operations teams
Assist in the analysis and review of supplier costs to help maintain and improve profitability.
Assist in the handling of customer complaints in line with the customer complaints SOP - meeting all required deadlines in terms of investigations and designing and implementing corrective and preventive actions.
Develop solutions that deliver efficiencies or cost savings to key clients
Act as the liaison point between key clients and Operations and Business Development teams
Work with the European Development Manager to ensure that the various Operations teams in Europe are adequately resourced to support present and future client's needs.
Provide training support to develop employees working on the implementation of new key account projects.
Assist in routine progress calls with key clients as identified by European/UK Sales Directors

Skills and Requirements

The experience and ability to identify and implement improved and optimised logistics solutions
Excellent customer service skills in terms of both managing client communication and internal service provision to colleagues
Excellent verbal and written communication skills
Good team player skills, the ability to motivate others around
Excellent operational resource planning skills

To Apply

Proclinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies.

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