Customer Care Associate

Proclinical is currently recruiting for a Customer Care Associate for a pharmaceutical company located in Plainsboro, NJ. Successful candidate will deliver an optimal customer experience and build customer loyalty through telephone interactions, email, postal mail, and emerging communications such as chat, text, and social media.

Job Responsibilities:

• Assist patient and HCP customers with inquiries related to company information, product information inquiries, product and device use, literature requests, savings offers, and assist with other products and services.
• Identify, Report, and document product adverse events, product technical complaints, and other safety information.
• Obtain and document all information from customers regarding adverse events, product technical complaints, and other safety information, and advise of replacement/return procedures.
• Provide technical assistance to customers related to product or promotional website issues.
• Conduct outbound telemarketing projects or conduct surveys with customers.

Skills and Requirements:

• Associates degree required; Bachelor's degree preferred.
• 3 years previous customer facing experience required.
• Professional experience in healthcare, pharmaceutical or medical device call center highly desirable.
• Ability to exercise independent thinking, problem solving, and leadership skills are a must.
• Ability to handle multiple priorities and complex processes while providing excellent customer service.
• Data entry experience required.
• Intermediate proficiency in Windows, Microsoft Word, Excel, and Outlook required.
• Fluency to read and speak Spanish is preferred.
• Excellent oral and written communication skills.

To Apply:

Please click on the Apply button. Please include a short note outlining why you are interested in the role and why you think you are suitable.

In case you have difficulty in applying or if you have any questions, please call Samantha Reader (+1) 267-983-0134 or upload your resume on our website - www.proclinical.com.

A full job description is available on request.

Proclinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies.

Proclinical Staffing is an equal opportunity employer.

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