Business Support Coordinator

Highly Competitive Salary
  1. Contract
  2. Administrative, Human Resources
  3. United States
Clayton, USA
Posting date: 08 Apr 2024

Business Support Coordinator - Contract - Clayton, NC

Proclinical is seeking a Business Support Coordinator to provide excellent customer service support in the area of Human Resource transactions, policies, and processes. This is a contract position located in Clayton, NC

Primary Responsibilities:

This role is within the HR Service Center and provides service to employees, HR Business Partners, and other Centers of Excellence within HR. The ideal candidate will have a customer service understanding and the ability to handle a fast-paced environment while maintaining outstanding customer service.

Skills & Requirements:

  • High School diploma required; bachelor's degree preferred.
  • Previous experience in a customer care or HR role receiving inbound service calls is preferred.
  • Strong Customer Service skills with a service-oriented mindset.
  • Excellent interpersonal and communication skills.
  • Proficiency in Microsoft applications especially 2010 Outlook, Word, and Excel.
  • Basic SAP, Crystal Reports, and ServiceNow knowledge is a plus.
  • Ability to work with a sense of urgency and maintain the highest level of confidentiality.

The Business Support Coordinator will:

  • Respond to employee inquiries in a timely, professional, and consistent manner.
  • Use procedures, policy manuals, knowledge base, and other reference materials to assist in answering employee inquiries and resolving issues.
  • Execute HR services within HR, such as file maintenance, new hire paperwork, HR system administration, personal information updates, separations, etc.
  • Provide support for HR system inquiries related to the performance management system.
  • Document all employee inquiries in a case management application and update solutions in the ServiceNow portal.
  • Assist with activity reports, metrics, and statistical data related to frequently asked questions, call volume, response time, etc.
  • Maintain confidentiality and privacy of any personal or sensitive data in all interactions.
  • Work on special assignments or projects as assigned.

If you are having difficulty in applying or if you have any questions, please contact Kylie Williams at (+1) 267-523-2542 or

Proclinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies.

Proclinical Staffing is an equal opportunity employer.