Business Support Coordinator - Contract - Clayton, NC
Proclinical is seeking a Business Support Coordinator to provide excellent customer service support in the area of Human Resource transactions, policies, and processes. This is a contract position located in Clayton, NC
Primary Responsibilities:
This role is within the HR Service Center and provides service to employees, HR Business Partners, and other Centers of Excellence within HR. The ideal candidate will have a customer service understanding and the ability to handle a fast-paced environment while maintaining outstanding customer service.
Skills & Requirements:
- High School diploma required; bachelor's degree preferred.
- Previous experience in a customer care or HR role receiving inbound service calls is preferred.
- Strong Customer Service skills with a service-oriented mindset.
- Excellent interpersonal and communication skills.
- Proficiency in Microsoft applications especially 2010 Outlook, Word, and Excel.
- Basic SAP, Crystal Reports, and ServiceNow knowledge is a plus.
- Ability to work with a sense of urgency and maintain the highest level of confidentiality.
The Business Support Coordinator will:
- Respond to employee inquiries in a timely, professional, and consistent manner.
- Use procedures, policy manuals, knowledge base, and other reference materials to assist in answering employee inquiries and resolving issues.
- Execute HR services within HR, such as file maintenance, new hire paperwork, HR system administration, personal information updates, separations, etc.
- Provide support for HR system inquiries related to the performance management system.
- Document all employee inquiries in a case management application and update solutions in the ServiceNow portal.
- Assist with activity reports, metrics, and statistical data related to frequently asked questions, call volume, response time, etc.
- Maintain confidentiality and privacy of any personal or sensitive data in all interactions.
- Work on special assignments or projects as assigned.
If you are having difficulty in applying or if you have any questions, please contact Kylie Williams at (+1) 267-523-2542 or k.williams@proclinical.com.
Proclinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies.
Proclinical Staffing is an equal opportunity employer.
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