Translations and Dossier Excellence Manager

A leading pharmaceutical company is looking to hire a Translations and Dossier Excellence Manager to join their team in Sandwich, UK on a contract basis.

Job Role:

• To drive process standardization, excellence and change specifically related to Submission Management, whether driven by improvement or change in operating model; capturing and analyzing areas for improvement and implementing remedial action on designated business processes.
• To set and promote the framework for inspection readiness with regard to submission processes, and to champion compliance with internal requirements and external regulations
• To monitor delivery of expected process efficiency and identify opportunities for enhancements based on metrics and stakeholder feedback.

Job Responsibilities:

• Define, generate and maintain high quality translation and dossier execution performance and productivity metrics including any relevant user interface and customer support providing expert input to respond directly or indirectly to business questions.
• Liaise with business stakeholders to define, design and implement performance measures.
• Ensure performance measures are supported by robust business rules and practices across the global organization.
• Serve as an expert resource for evaluation and action against assigned measures.
• Analyze metrics to get a clear understanding of current performance and trends and applies sound decision-making
• Monitoring adherence against established service level agreements or business practices, providing information, analyses, business insights, and recommendations.
• Effectively contribute or lead implementation of continuous improvement, across relevant business lines and external providers.
• Lead or support analysis of improvement programs and potential results.
• May facilitate improvement teams.
• Maintain performance metrics to measure program success.
• Operate as Subject Matter Expert in assigned field with responsibility for training and mentoring fellow colleagues, sharing best practices with the broader business community and responding directly to business questions.
• Proactive stewardship of selected key change efforts across Submissions Management and peers.
• Drive consistency in global processes across hubs wherever possible.
• Work with peers and contributors to ensure deviations/regional exceptions are reasonable and documentation as necessary.
• Work with peers and contributors to ensure business change is documented and communicated in adherence to internal standards.

Education, Skills and Experience:

• B.S./B.Sc is in Pharmacy, Life Sciences, Business or Information Technology (desirable)
• Equivalent relevant professional experience will be considered.
• Experience in a global/multi-national environment
• Experience in the ability to function autonomously at senior levels and in a matrix team environment.
• Experience in data analytics, generation, and interpretation.
• Experience in a project/change management
• Experience in multiple and diverse business support work assignments under pressure
• Experience working in a challenging customer service environment