Junior IT Business Support Analyst
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At Proclinical, we are seeking a collaborative fast learner to fill the role of Junior IT Business Support Analyst, based in Princeton, NJ. The remit of this role will include learning base level (raw) data, business rules, application functionality, and how each connects and is presented the application suite.
Responsibilities
- Conduct field reporting systems weekly production QC and identify any unusual functional or data related abnormalities and report those to the Business Intelligence IT Team.
- Monitor, investigate and respond to all systems related inquiries.
- Submit all issues through the incident tracking system (Remedy) and then collaborate to track, test, and complete all subsequent issues/bugs that have been submitted.
- Collaborate with stakeholder groups and BI IT Team to track and complete all submitted and approved Change Requests for each CONNEX application.
- Complete project-based tasks including site setup and maintenance, WebEx/Skype meetings and sessions, scheduling, and all other administrative tasks.
- Collaborate with business consultants helping them to understand project-based timelines and requirements.
- Maintain all systems application documentation within each application.
- Control and maintain user system access for the field and home officer user base.
- Collect, analyze and maintain system utilization reporting as needed.
- Provide systems demonstration and training.
- Collaborate with Communications and Training team to ensure all system level changes scheduled are communicated appropriately and training is prepared in a timely manner.
- Maintain systems Access Point messages relating to outage and needed communications.
- Document minutes of Field Systems team meetings as needed.
- Complete all POA Cycle activities needed for Share Fair Tables and Training Rooms.
- Proactively identify system changes and development requirements.
- Assist in the creation and summary of field systems user satisfaction surveys as needed.
Skills And Qualifications
- BA in related field and 2+ years of relevant experience required.
- Experience in Veeva or Salesforce.com preferred.
- Experience with BI tools such as Qlik preferred.
- Proficiency in Microsoft Office suite.
- Experience with wireframing and requirement documentation preferred.
- Experience with project management preferred.
To Apply:
Please click on the Apply button. Please include a short note outlining why you are interested in the role and why you think you are suitable.
In case you have difficulty in applying or if you have any questions, please call Kathleen McGurk at (+1) 2674358600 or upload your resume on our website - www.Proclinical.com.
A full job description is available on request.
Proclinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies.
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