Head of Customer Service job in Berlin

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First Name*

Last Name*

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Phone Number*

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Are you an employer or a jobseeker?*

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First Name*

Last Name*

Email*

Phone Number*

Country*

Are you an employer or a jobseeker?*

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First Name*

Last Name*

Email*

Phone Number*

Country*

Are you an employer or a jobseeker?*

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This vacancy has now expired. Please see similar roles below...

Proclinical is working with a world leading biotechnology company that is seeking a Head of Customer Service to be based in Germany on a permanent basis.

Job Responsibilities:

Create a professional and comprehensive interface between the laboratory processes and the individual customers holistically
Organize and control timely and high-quality responses to all customer requests or complaints, including coordinating the necessary internal workflows
Consult customers on the use of our online test requisition and reporting system
Extract patient data and all test requisition details from received documents and enter into the Laboratory Information System
Clarify any open items from test requisition with high urgency, to avoid any delay of analysis and/or evaluation and reporting
Extract comprehensive and precise disease symptoms according to HPO (Human Phenotype Ontology) from clinical patient information, continuously improving the methodology and data quality
Send out or upload medical reports and analysis raw data to the customers
Maintain close communications with the commercial teams globally
Monitor quality metrics and manage external quality assurance schemes

Skills and Requirements:

You have a completed education as a BA or MS in natural science or similar background
Work experience in customer service is an advantage
You are working in a structured, analytical, accurate and organized way
High sense of responsibility for dealing with patient data
High sense of urgency and attention to detail
Very good communication skill
Good MS-Office skills is a must
Very good English skills, oral and written, additional languages are a plus

To Apply:

Please click on the Apply button. Please include a short note outlining why you are interested in the role and why you think you are suitable.
In case you have difficulty in applying or if you have any questions, please call Katrin Hirschberger on +44 203 854 1141 or upload your CV on our website - www.Proclinical.com.
A full job description is available on request.
Proclinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies.

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