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Field Service Engineer
- Permanent
- Field
- Germany
This vacancy has now expired. Please see similar roles below...
A global pharmaceutical company is currently looking for a Field Service Engineer to join their team in Germany. This organisation works to find solutions for molecular based diagnostic testing of infectious diseases and cancer.
Job Responsibilities:
- Work to service Next Generation Sequencing and Real-Time PCR systems across Europe, involving: Installations, Maintenance, Method and Application Development, Telephone and On-site diagnostics and repair services, customer visits.
- Provide technical support, consultation and problem solving to customers as necessary via phone, email and remote connection or on-site.
- Being a crucial part of the support team, learning new skills and knowledge, encouraging the technical growth of the team and supporting remotely its members when necessary.
- Accurately document field service activities, including visit reports and cases, and timely submit through our customer relationship management (CRM) system.
- Ensuring customer satisfaction in all aspects of services provided.
- Share experience and best practice of product services and applications with the team. Contribute to knowledge base to allow continued improvement of work efficiency and effectiveness.
- Effectively communicate competitive information and additional sales opportunities to
Skills and Requirements:
- Degree in electronic/medical engineering, chemistry or equivalent education
- Experience as Field Service Engineer, in molecular diagnostics is a plus. Fluency with personal computer tools is required.
- Experience in handling equipment, electronics and IT skills
- Understanding of workflow processes and automated systems, ideally experience with Next Generation Sequencing Technology
- Excellent communication and a good team-player combined with high customer focus
To Apply
Please click on the Apply button. Please include a short note outlining why you are interested in the role and why you think you are suitable.
In case you have difficulty in applying or if you have any questions, please contact Olivia Anton on +44 203 856 9335 or upload your CV on our website - www.proclinical.com/send-cv
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