Associate Supply Chain - CS Front Office

Proclinical is currently recruiting for an Associate Supply Chain job at a leading multinational biopharmaceutical company with leading therapies in autoimmune diseases and oncology. They are seeking an individual to bring solid Supply Chain experience their team at their offices in Breda. This is an exciting opportunity to work for one of the world's biggest biotechnology firms that employs over 17,000 staff globally.

Job Responsibilities:

• Contributes to the completion of milestones associated with commercial order management and specific projects or activities within the team or department related to commercial supply chain
• Appropriately solves administrative issues.
• Ensures optimal internal and external customer satisfaction in line with the company's policies and procedures
• Ensures compliance with SOX & GMP regulations Responsibilities Customer Care
• Unique first point of contact for customers, affiliates and Local Service Providers (LSPs).
• Call- and mail handling with Customers, affiliates and LSPs.
• Develops and maintain good relationships with internal/external customers (affiliate, physician, pharmacist, wholesaler, hospital, distributor etc, other ABR departments), and LSPs
• Exchanges complex information with customers to solve problems within the company's procedures and/or provide ongoing support to ensure customers are satisfied.
  
• Discusses, accepts, enters and follows up on customer service complaints.
  
• Identifies & Initiates process improvements to decrease number of service complaints Order management
  
• Executes track and trace on daily basis, follows up on delays, and signs off reports
  
• Executes returns for all order types, credit and debit notes, follows up timely release Customer Master Data
  
• Sets-up new customer; Initiates (e-)form, follows-up with affiliate and the new customer, and performs Customer Master Data entry
  
• Maintains and updates Customer Master Data requests.
  
• Ensures knowledge of GMP/GDP and job related training is up to date.
• Handles and resolves service/transport issues (including track & trace)
• Provides departmental support upon request
  
• Identifies and initiates process improvements Authority

Skills and Requirements:

• MBO 4 and higher
  
• Fluency in multiple languages
  
• Minimum 1 to 2 years of related experience in customer service or sales
  
• Ability to shift between tasks in a dynamic environment and work within diverse, international group of people
  
• Experienced in working with automated systems (computer bases business systems) like MS-Office
  
• Advanced communication skills
  
• Customer and services focused
  
• Fluency in English, both in oral and written communication + 1 native/excellent level language required in the team.
  
• High quality standards with regards to work Preferred Requirements
  
• Education in Economics, Business Administration Supply Chain Management or related area
  
• Computer skills and ERP experience
  
• Experience with issue handling in a Supply Chain environment
  
• Problem solving skills
  
• Ability to set priorities and timely escalation Competencies

To Apply:

Please click on the Apply button. Please include a short note outlining why you are interested in the role and why you think you are suitable.
In case you have difficulty in applying or if you have any questions, please call Caleb Mensah on +44 203 854 1080 or upload your CV on our website - www.Proclinical.com.
A full job description is available on request.
Proclinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies.